Dell’s Customer Relationship Management on Facebook
Customer Relationship Management or CRM is a new approach in managing customer relationships at the level of corporate and business so as to maximize communication, marketing through the management of a variety of different contacts with customers. This approach possible to retain customers and continuously add value to our customers, as well as gain a sustainable advantage. CRM implementation will be optimal only if assisted by technology. Because, the technology will increase the depth of knowledge about customers, improve access for customers, create customer interactions more effective and integrated through all channels. Without the right technology, CRM solutions will not be optimal. One of the leading companies in the world who use CRM is the Dell Company . Dell is a company engaged in the computer industry which is very familiar with the technology. One of the Dell Company’s ways to optimize its CRM is through interactio...